DEPOSITS & PAYMENTS
What is your change in policy for hiring?
Please be advised in the case of cancellation by the Client deposits are non-refundable, non-transferable and cannot be exchanged for a credit note. Deposit initiates contract.
A 50% deposit is required within 3 working days of receiving your invoice. After this time, all requested hire equipment will be made available for public hire again. Full payment is required a minimum of 28 business days prior to the Client’s Event Date.
Please be advised deposits are non-refundable, non-transferable and cannot be exchanged for a credit note.
Delivery cannot be confirmed unless full payment has been received 28 days prior to event.
Items will not be held without a deposit. Client has 3 working days within invoice issue date to secure items with 50% deposit. If order is placed less than 7 days from Event Date, then payment in full is required within 24 hours from invoice issue date and is non-refundable
DAMAGE TO ITEMS
All Hire Equipment is quality checked, counted and cleaned prior to collection.
Upon delivery of the Hire Equipment and until the collection of the Hire Equipment by the Hire Company the Client has full responsibility of the Hire Equipment and not the responsibility of your venue, marquee provider or event planner therefore, we ask that you communicate with your venue to ensure the security of all hire items in your absence. The Client shall protect the equipment from the weather elements. Hire Equipment is not suitable for exposed outdoor use. It is the Client’s responsibility to notify the Hire Company if Hire Equipment will be outdoors.
Props will only be installed within a secure, weather-tight building or structure during the hire period and if left overnight. If upon delivery, it is evident that these conditions have not been met, we reserve the right to cancel your booking and refund your payment minus our full travel costs and a 50% cancellation fee.
All deliveries of Hire Equipment require level and steady ground for safety and insurance purposes.
It is the responsibility of the Client to ensure that the Hire Equipment is stored safely. For all bookings, card details will be taken in case of damage and to cover replacement costs. A charge of £250 will be taken from your card if damage occurs. No Payment is taken but just held in the event of damage. Should you wish to receive a full breakdown of replacement charges before you make your booking please contact us.
Badly damaged equipment
lost or stolen items
any lost packaging, storage crates, bags or bubble wrap associated with the Hire Equipment
Unauthorised movement of equipment.
The Client agrees to pay any repairing costs to damaged Hire Equipment. Any damaged to Hire Equipment will be decided by the Hire Company if it can be repaired or requires replacement. Burns, holes, tears, water damage or other similar damage to Hire Equipment shall be replaced at full cost to the Client.
tyle My Day reserves the right to use any photography of our products and services taken during the hire period, however we will seek further permission to use any pictures of your guests. Photographs are used for promotional purposes on our website and/or social media. If you have any objections to this please let us know in writing prior to your event.
DELIVERY & COLLECTION
(a) delivery, and pick up of Hire Equipment is provided during ordinary hours of 8:00am to 11:00pm;
(b) any delivery and collection outside ordinary delivery hours will incur an extra £40 surcharge;
(c) it is the responsibility of the Client to ensure measurements of Hire Equipment supplied by the Hire Company is appropriate for the event space including ceiling heights, door and stair access. If at the time of delivery Hire Equipment does not fit, the Hire Company has the right to refuse delivery with no refund of the hire cost. If additional delivery is required the Client is subject to redelivery charges;
(d) public holiday surcharge applies to all bookings on public holidays;
(e) delivery being made to street level;
(f) if delivery is required to higher ground level, the Hire Company must be notified before the deposit is paid as extra surcharge applies. If upon delivery there are stairs that the Hire Company was not
previously notified of, the Client must pay an additional upstairs fee to the Hire Company before delivery commences;
(g) grounds or floors being level and clear;
(h)The event hire price quoted includes full installation and breakdown. Due to the structure of our hire equipment, we respectfully ask that they are not relocated by anybody other than an employee of Style My Day. Evidence of risk to the integrity of the structure by relocation will occur a deduction from your damage deposit. If you would like the hire equipment moved during your event, please contact us for fee info. If the venue moves the props, you will be liable unless pre-arranged
(i)Delivery and collection is not included in our hire charges and will be calculated as an additional cost when booking. Please ensure that there is sufficient access for unloading and parking on the day of your event, we are not liable for any delays in accessing your venue at the agreed set up time.
SPECIFIC PRODUCT HIRE CONDITIONS
Arbors & Arches – Balloons, flowers or any form of decoration that was not supplied with the Hire Equipment needs to be removed ready for pickup for the Hire Company.
Backdrops – All decals (stickers), balloons, flowers or any form of decoration that was not supplied with the backdrop needs to be removed ready for pickup by the Hire Company.
Plinths – All stickers need to be removed from plinths, and balloons removed from inside ghost plinths.
Cancellation must be made in writing. The Client may cancel an order but will forfeit their deposit.
28 days before the event date: no refund*
Longer than one month before the event date: No refund on deposit*
(*under any circumstances which are either out of my control or the client's control such as pandemic and natural disasters.
Please be advised in the case of cancellation by the Client deposits are non-refundable, non-transferable and cannot be exchanged for a credit note. All cancellations and date changes are to be requested in writing for the consideration of the Hire Company.
DATE AND BOOKING CHANGES
Approval for date changes will be subject to the Hire Company’s discretion. Hire Equipment can be added to your booking at any time, subject to availability. Individual items can be removed from your invoice 8 weeks prior to your scheduled Event Date. Items will not be able to be removed from your final invoice after this time.
In the case that the Hire Company is unable to provide the goods, then the Hire Company may:
(a) make changes to the goods provided that the end performance is not materially prejudiced; or
(b) cancel any order (even if it has already been accepted) by notice in writing.
It is the client's responsibility to be aware of the measurements of all props hired and suitable for the event room space, if in the unfortunate event that the props don’t fit/aren't suitable sizes. No refund will be issued.
PUBLIC LIABILITY INSURANCE
Style My Day is fully insured up to the value of £10,000,000. We can provide a copy of our insurance policy certificate to you or your venue, please email us for more information on why you might need this.